Privacy Policy

Information We Collect

When you contact Card Smith Pro, request a quotation, submit a service inquiry, or interact with our website, we may collect information that you voluntarily provide.

Information You May Provide

• First and last name
• Email address
• Phone number
• WhatsApp contact information
• Service requirements
• Comments, questions, or other information submitted through forms
• Information necessary to assess a requested service

Technical Information

Our website may also automatically receive limited technical information such as browser type, device information, IP address, approximate location, pages visited, and general website usage data.

How We Use Your Information

Information collected by Card Smith Pro may be used for legitimate business and service purposes, including:

• Responding to your inquiries and questions
• Providing service quotations
• Understanding your requested access-card or remote service
• Arranging appointments and service visits
• Communicating with you about your request
• Improving our website and customer experience
• Maintaining business records
• Preventing misuse, fraud, or unauthorized activity
• Complying with applicable legal obligations

Service & Access Card Information

Depending on the service requested, you may voluntarily provide information about an access card, RFID card, key fob, parking card, UHF/long-range card, garage remote, gate remote, or related access system.

Any information provided for compatibility assessment or service purposes is used only as reasonably necessary to understand and fulfill the requested service.

WhatsApp & Electronic Communications

If you choose to contact Card Smith Pro through WhatsApp, your communication will be handled through WhatsApp and its applicable systems and privacy practices.

We may use WhatsApp or other communication channels to respond to inquiries, discuss service requirements, provide quotations, confirm appointments, or communicate about an ongoing service request.

You should avoid sending unnecessary sensitive or confidential information through ordinary messaging channels.

Cookies & Website Data

Our website may use cookies or similar technologies to help provide functionality, understand website usage, improve performance, and enhance the user experience.

Cookies may be provided by Card Smith Pro or by third-party website technologies used to operate or analyze the website.

Depending on your browser and device settings, you may be able to control or disable certain cookies. Disabling cookies may affect some website functionality.

When We Share Information

Card Smith Pro does not intend to sell your personal information. Information may be shared only where reasonably necessary for legitimate business or legal purposes.

This may include:

• Service providers supporting website operations
• Communication or hosting providers
• Technical providers required to process a service request
• Professional advisers where reasonably necessary
• Government authorities or law enforcement where legally required

Data Security

We take reasonable administrative, technical, and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction.

However, no website, electronic communication system, or method of storing information can be guaranteed to be completely secure.

Data Retention

We may retain information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal requirements, prevent misuse, and protect our legitimate business interests.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it where appropriate.

Your Privacy Rights

Depending on applicable law, you may have rights concerning the personal information we hold about you.

These may include the ability to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion where legally applicable
• Ask questions about how your information is used
• Withdraw certain communications or requests where applicable

To make a privacy-related request, please contact us using the details provided below.

Third-Party Services & Links

Our website may contain links, integrations, communication tools, maps, analytics services, payment services, social media features, or other third-party technologies.

Third-party websites and services operate under their own privacy policies and terms. Card Smith Pro is not responsible for the privacy practices of websites or services that we do not control.

Children's Privacy

Our services and website are intended for individuals and businesses capable of entering into lawful service arrangements. We do not knowingly seek to collect personal information from children for purposes unrelated to our legitimate business services.

Changes to This Privacy Policy

Card Smith Pro may update this Privacy Policy from time to time to reflect changes in our services, website practices, technology, or applicable legal requirements.

Any updated version may be published on this page with a revised "Last Updated" date.

Contact Card Smith Pro

If you have questions about this Privacy Policy, want to discuss information you have provided, or wish to make a privacy-related request, you can contact us directly.